CPMS Network Engineer (Maternity Cover)

The Opportunity

We're recruiting a proactive and technically minded CPMS Technical Support professional for a maternity cover opportunity based in Knaresborough. The role involves taking ownership of an EV Charging Point Management System (CPMS) and its associated charging infrastructure, helping maintain network uptime, reliability and efficiency. Working closely with OEM partners and engineering teams, you will focus on resolving technical issues remotely through effective system management, automation and fault diagnosis. You will also support reactive callouts when required and help improve operational processes as the network grows.

Key Responsibilities

• Take ownership of the CPMS platform and associated EV charging infrastructure.
• Monitor and optimise network performance to maximise uptime and efficiency.
• Diagnose and resolve faults remotely, interpreting fault codes and identifying root causes.
• Coordinate with planners and field engineers to support effective fault resolution.
• Act as the technical escalation point for complex network and system issues.
• Provide technical guidance to field engineers during reactive callouts.
• Work with OEM partners on interoperability, firmware, configuration and platform integration.
• Develop, document and improve operational processes and workflows.
• Analyse network and charger performance data to identify potential issues and prevent faults.
• Support the onboarding of new charging sites into the CPMS environment.
• Maintain clear communication with technical and non-technical stakeholders.
• Contribute to team structure, training and technical capability as the network grows.
• Lead, mentor and support the network operations team, including performance reviews and constructive feedback.

Essential Requirements

• Demonstrable experience in a technical support role.
• A strong track record of diagnosing and resolving complex technical issues remotely.
• Experience in operational or service-critical environments with responsibility for system uptime.
• Experience working with field engineering teams and external partners.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
• Ability to work independently and collaboratively.
• A valid UK driving licence.
• Flexibility in working hours and approach, with a commitment to seeing tasks through to completion.

Desirable

• Working directly with OEMs or hardware manufacturers.
• Managing firmware, configuration or interoperability across multiple OEM vendors.
• Working with CPMS platforms, OCPP, OCPI or similar protocols.
• Experience in EV charging, energy, utilities or smart infrastructure.
• Automation, scripting or platform optimisation.

The Package

• Hybrid and flexible working.
• 35 days' annual leave, including company shutdown days.
• Travel and subsistence expenses covered.
• Discretionary company performance bonus.
• Bupa private healthcare after six months' service.
• Pension scheme with an 8% total contribution.
• Access to an electric vehicle scheme through approved providers.
• Option to purchase up to five additional days of annual leave.
• Enhanced family-friendly policies.
• 4pm finish on Fridays.
• Access to a benefits and discounts platform.
• Long service awards.